BridgeMaster Builders, a prominent player in the bridge and tunnel construction industry, was seeking a solution to improve their project management and customer support services. They found their answer in Deskhero, a SaaS platform with advanced AI capabilities.
Deskhero's AI leveraged OpenAI embeddings from BridgeMaster's previous tickets, knowledge base articles, and other sources to generate suggested replies. This not only improved the quality of their customer support but also reduced the time spent on handling customer queries.
The ticket management and Kanban board features of Deskhero allowed BridgeMaster to manage their projects more effectively. The AI predicted potential issues based on historical data and provided proactive solutions, improving project efficiency and outcomes.
BridgeMaster also benefited from Deskhero's knowledge base feature. The AI generated articles from various file types, creating a comprehensive knowledge base that was easily accessible to both employees and customers.
By incorporating Deskhero into their operations, BridgeMaster Builders has significantly improved their project management and customer support services, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve customer support?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This improves the quality of customer support and reduces the time spent on handling queries.
How does Deskhero aid in project management?
Deskhero's ticket management and Kanban board features, along with its AI capabilities, allow for effective project management. The AI predicts potential issues based on historical data and provides proactive solutions.
How does Deskhero's AI generate a knowledge base?
Deskhero's AI generates knowledge base articles from various file types, creating a comprehensive and easily accessible knowledge base for both employees and customers.
* This article provides an example of how a fictive company in the Bridge and Tunnels Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
