Bridgeway Construction, a leading firm in the bridge and tunnel construction industry, was facing challenges with managing customer queries, project tickets, and maintaining a comprehensive knowledge base. They turned to Deskhero for a solution that could handle these tasks efficiently.
With Deskhero's advanced AI capabilities, Bridgeway was able to leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helped them to find relevant content and generate suggested replies, significantly reducing the time spent on customer support.
Deskhero's Kanban board and ticket management features allowed Bridgeway to manage their projects more effectively. The AI system was able to predict potential issues based on historical data and provide proactive solutions, improving project efficiency.
The knowledge base feature of Deskhero was particularly useful for Bridgeway. The AI was able to generate articles from various file types, creating a comprehensive and easily accessible knowledge base for both employees and customers.
Overall, Deskhero's AI capabilities have greatly improved Bridgeway's customer support and project management processes, saving time and resources while improving customer satisfaction.
How does Deskhero's AI improve customer support?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies. This reduces the time spent on customer support and improves response quality.
How does Deskhero help with project management?
Deskhero's Kanban board and ticket management features, combined with its AI capabilities, allow for efficient project management. The AI can predict potential issues based on historical data and provide proactive solutions.
How does Deskhero's AI generate a knowledge base?
Deskhero's AI can generate knowledge base articles from various file types, such as Word, PowerPoint, and PDF files. This creates a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Bridge and Tunnels Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
