TunnelTech Engineering, a renowned company in the bridge and tunnel construction sector, was struggling with managing their vast amount of technical documents and providing timely customer support. They chose Deskhero as their SaaS platform to overcome these challenges.
Deskhero's advanced AI capabilities allowed TunnelTech to structure their data lists and custom fields, making it easier to manage and access their technical documents. The AI also generated a knowledge base from these documents, further simplifying information retrieval.
The custom email domains and user groups features of Deskhero enabled TunnelTech to streamline their communication processes. The AI-enhanced search bar provided quick and accurate results, improving their response time to customer queries.
Deskhero's ticket management system, powered by AI, helped TunnelTech to efficiently handle customer complaints and requests. The AI suggested replies based on previous tickets and knowledge base articles, reducing the workload of their customer support team.
By integrating Deskhero into their operations, TunnelTech has significantly improved their document management, customer support, and overall operational efficiency.
How does Deskhero's AI enhance document management?
Deskhero's AI structures data lists and custom fields, making it easier to manage and access documents. It can also generate a knowledge base from these documents, simplifying information retrieval.
How does Deskhero improve communication processes?
Deskhero's custom email domains and user groups features streamline communication. The AI-enhanced search bar provides quick and accurate results, improving response time to customer queries.
How does Deskhero's ticket management system work?
Deskhero's ticket management system uses AI to efficiently handle customer complaints and requests. The AI suggests replies based on previous tickets and knowledge base articles, reducing the workload of the customer support team.
* This article provides an example of how a fictive company in the Bridge and Tunnels Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
