OceanBrine Solutions deals with a large number of customer queries every day. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero help in classifying and prioritizing these tickets, enabling the customer support team to address them promptly.
The AI also helps in generating suggested replies for the customer support team. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files like policies and manuals. This feature not only accelerates the response time but also ensures the consistency and accuracy of the information provided to the customers.
OceanBrine Solutions also utilizes Deskhero's knowledge base feature. The AI capabilities of the platform allow it to generate articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This feature significantly reduces the time spent on creating and updating the knowledge base manually.
Deskhero's comprehensive search bar is another feature that OceanBrine Solutions finds extremely useful. Powered by AI, the search bar provides relevant results quickly, making it easier for the customer support team to find the information they need.
Lastly, OceanBrine Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of their customer support operations.
How does Deskhero's AI help in managing tickets?
Deskhero's AI classifies and prioritizes tickets based on their urgency and relevance. This helps in addressing the tickets promptly and efficiently.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to generate suggested replies. This ensures the consistency and accuracy of the information provided to the customers.
How does Deskhero's AI enhance the search results?
Deskhero's AI-powered search bar provides relevant results quickly, making it easier to find the required information.
* This article provides an example of how a fictive company in the Brine Harvesting & Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
