SaltWorks Technologies receives a wide variety of customer queries, from simple questions about their products to complex technical issues. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in sorting and prioritizing these tickets, ensuring that each query is addressed in a timely manner.
The AI also assists in generating suggested responses for the customer support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the AI ensures that the responses are accurate and consistent.
SaltWorks Technologies also benefits from Deskhero's knowledge base feature. The AI capabilities of the platform enable it to generate articles from different sources, reducing the time and effort spent on manual creation and updating of the knowledge base.
Another feature that SaltWorks Technologies finds valuable is Deskhero's comprehensive search bar. Powered by AI, the search bar provides quick and relevant results, making it easier for the customer support team to find the information they need.
Finally, SaltWorks Technologies uses Deskhero's REST API to integrate the platform with their existing systems. This integration enhances the overall efficiency of their customer support operations.
How does Deskhero's AI assist in ticket management?
Deskhero's AI sorts and prioritizes tickets, ensuring that each customer query is addressed in a timely manner.
How does the AI generate suggested responses?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested responses. This ensures the accuracy and consistency of the responses.
How does Deskhero's AI improve the search results?
Deskhero's AI-powered search bar provides quick and relevant results, making it easier to find the required information.
* This article provides an example of how a fictive company in the Brine Harvesting & Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
