EcoBriq Solutions uses Deskhero's advanced AI capabilities to maintain and enhance their knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate new knowledge base articles, ensuring the information is always up-to-date and relevant.
Deskhero's website scraping feature is used by EcoBriq to automatically update their knowledge base with the latest information from relevant industry websites. This not only keeps the knowledge base current but also saves the support team valuable time they would otherwise spend on manual updates.
The AI-powered search bar in Deskhero allows EcoBriq's support team to quickly find relevant information from the extensive knowledge base. This feature significantly reduces the time spent on searching for solutions, enabling the team to focus more on resolving customer issues.
Deskhero's REST API has been integrated into EcoBriq's existing systems, allowing seamless data exchange and enhancing overall efficiency. The AI capabilities of Deskhero also enable automatic ticket categorization based on content, further streamlining the support process.
Overall, Deskhero's advanced AI capabilities have enabled EcoBriq Solutions to maintain a comprehensive, up-to-date knowledge base, improving the efficiency of their customer support and enhancing customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate new knowledge base articles. This ensures the information in the knowledge base is always up-to-date and relevant.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from relevant industry websites. This keeps the knowledge base current and saves the support team valuable time.
What benefits does the integration of Deskhero's REST API offer?
Integrating Deskhero's REST API into existing systems allows for seamless data exchange, enhancing overall efficiency. It also enables automatic ticket categorization based on content, further streamlining the support process.
* This article provides an example of how a fictive company in the Briquette Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
