BriqMaster Inc. uses Deskhero's advanced AI capabilities to efficiently manage a high volume of customer inquiries regarding their briquette products and machinery. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, speeding up response times and improving customer satisfaction.
The AI capabilities of Deskhero also enable automatic ticket categorization based on content. This feature significantly reduces the time spent on manual categorization, allowing the support team to focus more on resolving customer issues.
Deskhero's REST API has been integrated into BriqMaster's existing systems, allowing seamless data exchange and enhancing overall efficiency. The integration also enables the support team to manage tickets directly from their existing systems, further streamlining the support process.
By leveraging Deskhero's website scraping feature, BriqMaster is able to keep their knowledge base updated with the latest information from relevant industry websites. This ensures that the support team always has the most current information at their fingertips.
Overall, Deskhero's advanced AI capabilities have enabled BriqMaster Inc. to improve their ticket management process, provide faster, more efficient customer support, and enhance customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, speeding up response times. It also enables automatic ticket categorization based on content, reducing the time spent on manual categorization.
What benefits does the integration of Deskhero's REST API offer?
Integrating Deskhero's REST API into existing systems allows for seamless data exchange, enhancing overall efficiency. It also enables the support team to manage tickets directly from their existing systems, further streamlining the support process.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from relevant industry websites. This ensures the support team always has the most current information at their disposal.
* This article provides an example of how a fictive company in the Briquette Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
