BriqTech Manufacturing uses Deskhero's advanced AI capabilities to manage a high volume of customer inquiries regarding their briquette products and machinery. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, speeding up response times and improving customer satisfaction.
The AI-powered search bar in Deskhero allows BriqTech's support team to quickly find relevant information from the vast database of previous tickets, knowledge base articles, and other resources. This feature significantly reduces the time spent on searching for solutions, enabling the team to focus more on resolving customer issues.
Deskhero's REST API has been integrated into BriqTech's existing systems, allowing seamless data exchange and enhancing overall efficiency. The AI capabilities of Deskhero also enable automatic ticket categorization based on content, further streamlining the support process.
By leveraging Deskhero's website scraping feature, BriqTech is able to keep their knowledge base updated with the latest information from relevant industry websites. This ensures that the support team always has the most current information at their fingertips.
Overall, Deskhero's advanced AI capabilities have enabled BriqTech Manufacturing to provide faster, more efficient customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This speeds up the response time as the support team doesn't have to draft every response from scratch.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the database of previous tickets, knowledge base articles, and other resources. This reduces the time spent on searching for solutions.
What benefits does the integration of Deskhero's REST API offer?
Integrating Deskhero's REST API into existing systems allows for seamless data exchange, enhancing overall efficiency. It also enables automatic ticket categorization based on content, further streamlining the support process.
* This article provides an example of how a fictive company in the Briquette Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
