SpeedNet receives thousands of customer queries daily, ranging from technical issues to billing inquiries. To manage this volume, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help SpeedNet categorize and prioritize these tickets based on urgency and complexity, ensuring that critical issues are addressed promptly.
With Deskhero's AI-powered knowledge base, SpeedNet has significantly reduced the time spent on resolving common issues. The AI uses OpenAI Embeddings to generate suggested replies from previous tickets and knowledge base articles, enabling customer support agents to respond quickly and accurately to customer queries.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a solution, the AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to provide the most relevant results. This feature has drastically reduced the time spent on searching for solutions, increasing the efficiency of SpeedNet's support team.
The custom email domains feature allows SpeedNet to maintain brand consistency in their communication. Moreover, the user groups feature enables them to segment their customers based on various criteria, allowing for more personalized communication.
Finally, the REST API provided by Deskhero allows SpeedNet to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on various factors such as urgency and complexity. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to determine the priority of each ticket.
How does Deskhero's AI enhance search results?
When a support agent searches for a solution, Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to provide the most relevant results. This helps reduce the time spent on searching for solutions.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Broadband and Internet Service Providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
