WebConnect deals with a high volume of customer queries every day. To efficiently manage these, they use Deskhero's ticket management system. Deskhero's AI capabilities help WebConnect sort and prioritize these tickets, ensuring that urgent and complex issues are addressed first.
Deskhero's AI-powered knowledge base has been instrumental in reducing the time taken to resolve common issues. The AI uses OpenAI Embeddings to generate suggested replies from previous tickets and knowledge base articles, enabling customer support agents to respond swiftly and accurately.
The AI also enhances the search results within the platform. When a support agent searches for a solution, the AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to provide the most relevant results. This feature has significantly cut down the time spent on searching for solutions, thereby increasing the efficiency of WebConnect's support team.
Deskhero's custom email domains feature allows WebConnect to maintain their brand identity in all communications. Additionally, the user groups feature enables them to segment their customers for more personalized communication.
Deskhero's REST API allows WebConnect to integrate the platform with their existing systems seamlessly, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in sorting and prioritizing tickets based on their urgency and complexity. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to determine the priority of each ticket.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies from previous tickets and knowledge base articles, enabling customer support agents to respond swiftly and accurately to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Broadband and Internet Service Providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
