MediaMogul receives a high volume of customer queries daily, ranging from technical issues to billing inquiries. To manage these effectively, they implemented Deskhero's ticket management system. The system automatically categorizes and assigns tickets to the appropriate support team, reducing manual sorting and accelerating response times.
However, the real game-changer for MediaMogul was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings, the platform analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has drastically reduced the time taken to respond to customer queries and has improved the consistency and accuracy of responses.
The AI also enhances the search results within the platform. When a support agent searches for information to resolve a ticket, the AI uses the embeddings to find the most relevant content. This has made it easier for agents to find the information they need, further speeding up response times.
Additionally, Deskhero's AI capabilities have been instrumental in improving MediaMogul's knowledge base. The AI can generate articles from word, powerpoint, and pdf files, making it easy to keep the knowledge base up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have transformed MediaMogul's customer support operations, making them more efficient and effective.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. When a support agent searches for information, the AI uses these embeddings to find the most relevant content.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data using OpenAI Embeddings. It uses this analysis to generate suggested replies to customer queries, improving the speed and accuracy of responses.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easy to keep the knowledge base up-to-date with the latest information.
* This article provides an example of how a fictive company in the Broadcast Media Buying and Planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
