BroilerBoost receives hundreds of queries daily from customers and partners about their broiler farming practices, products, and services. Managing these queries was a significant challenge until they implemented Deskhero. The platform's structured data lists and custom fields allowed them to categorize and prioritize tickets effectively, improving their response times.
Deskhero's AI capabilities have been instrumental in enhancing BroilerBoost's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time spent by customer support agents on each ticket.
The AI also enhances the search results on their knowledge base. Customers can now find answers to their questions faster and more accurately, reducing the number of tickets raised and further improving response times.
Deskhero's website scraping feature has also proved invaluable. It allows BroilerBoost to keep their knowledge base updated with the latest information from relevant websites, ensuring that both their customer support agents and customers have access to the most recent and accurate information.
Overall, Deskhero's AI capabilities have transformed BroilerBoost's customer support, making it more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This information is used to generate suggested replies, reducing the time spent by customer support agents on each ticket.
How does the AI enhance the search results on the knowledge base?
The AI uses OpenAI Embeddings to find the most relevant content for each search query, making the search results more accurate and helpful.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows companies to keep their knowledge base updated with the latest information from relevant websites, ensuring that both their customer support agents and customers have access to the most recent and accurate information.
* This article provides an example of how a fictive company in the Broiler Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
