PoultryPros has a vast amount of information in various formats - word documents, powerpoint presentations, pdf files, and more. Managing this information was a significant challenge until they implemented Deskhero. The platform's ability to generate knowledge base articles from these files made it easier for them to organize and access their information.
Deskhero's AI capabilities have been instrumental in improving PoultryPros' knowledge management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, making it easier for customer support agents to find the information they need.
The AI also enhances the search results on their knowledge base. Customers can now find answers to their questions faster and more accurately, reducing the number of tickets raised and improving customer satisfaction.
Deskhero's website scraping feature has also proved invaluable. It allows PoultryPros to keep their knowledge base updated with the latest information from relevant websites, ensuring that both their customer support agents and customers have access to the most recent and accurate information.
Overall, Deskhero's AI capabilities have transformed PoultryPros' knowledge management, making their customer support more efficient and effective.
How does Deskhero's AI improve knowledge management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This information is used to generate suggested replies, making it easier for customer support agents to find the information they need.
How does the AI enhance the search results on the knowledge base?
The AI uses OpenAI Embeddings to find the most relevant content for each search query, making the search results more accurate and helpful.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows companies to keep their knowledge base updated with the latest information from relevant websites, ensuring that both their customer support agents and customers have access to the most recent and accurate information.
* This article provides an example of how a fictive company in the Broiler Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
