BrokerEdge was facing challenges in managing the increasing volume of customer support tickets. The company implemented Deskhero's advanced AI capabilities to streamline ticket management. The AI leverages OpenAI Embeddings from previous tickets to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
With the help of Deskhero's AI, BrokerEdge has been able to automatically generate knowledge base articles from various sources like word, powerpoint, pdf files, and scraped website data. This has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
BrokerEdge also uses Deskhero's comprehensive search bar powered by AI. The AI enhances search results by finding relevant content from the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has made it easier for the support team to find the required information quickly.
Moreover, BrokerEdge has customized Deskhero according to its needs. The company has created structured data lists, custom fields, and user groups to organize the support process. It has also set up a custom email domain for a more professional look.
Overall, Deskhero's AI capabilities have helped BrokerEdge to automate and optimize its customer support operations, resulting in improved efficiency and customer satisfaction.
How has Deskhero's AI improved BrokerEdge's ticket management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to generate suggested replies. This has significantly reduced the response time and improved customer satisfaction.
How does BrokerEdge use Deskhero's AI to generate knowledge base articles?
BrokerEdge uses Deskhero's AI to automatically generate knowledge base articles from various sources like word, powerpoint, pdf files, and scraped website data. This ensures that the knowledge base is always up-to-date with the latest information.
How has Deskhero's AI enhanced the search results for BrokerEdge?
Deskhero's AI enhances search results by finding relevant content from the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This makes it easier for the support team to find the required information quickly.
* This article provides an example of how a fictive company in the Brokerage Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
