TradeMaster was struggling with the growing number of customer support tickets. The firm implemented Deskhero's AI capabilities to automate the response process. The AI uses OpenAI Embeddings from previous tickets to suggest replies, significantly decreasing the response time and enhancing customer experience.
TradeMaster also uses Deskhero's AI to automatically generate knowledge base articles from different sources like word, powerpoint, pdf files, and scraped website data. This not only saves time but also ensures that the knowledge base is constantly updated with the most recent information.
The firm utilizes Deskhero's comprehensive search bar powered by AI. The AI improves search results by finding relevant content from the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has made it easier for the support team to find the necessary information swiftly.
Furthermore, TradeMaster has customized Deskhero to suit its needs. The firm has created structured data lists, custom fields, and user groups to organize the support process. It has also set up a custom email domain for a more professional appearance.
In conclusion, Deskhero's AI capabilities have enabled TradeMaster to automate and optimize its customer support operations, resulting in increased efficiency and customer satisfaction.
How has Deskhero's AI improved TradeMaster's ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest replies. This has significantly decreased the response time and enhanced customer experience.
How does TradeMaster use Deskhero's AI to generate knowledge base articles?
TradeMaster uses Deskhero's AI to automatically generate knowledge base articles from different sources like word, powerpoint, pdf files, and scraped website data. This ensures that the knowledge base is constantly updated with the most recent information.
How has Deskhero's AI enhanced the search results for TradeMaster?
Deskhero's AI improves search results by finding relevant content from the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This makes it easier for the support team to find the necessary information swiftly.
* This article provides an example of how a fictive company in the Brokerage Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
