Bristle Magic receives hundreds of customer queries daily, ranging from product inquiries to technical support. With Deskhero's AI capabilities, they can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time spent by their support team on each ticket, allowing them to handle more queries in less time.
The company also uses Deskhero's AI to enhance search results. When customers use the search bar, the AI leverages OpenAI Embeddings to find the most relevant content from various sources. This ensures that customers get accurate and helpful results quickly, improving their overall experience.
Bristle Magic also takes advantage of Deskhero's custom fields and structured data lists to categorize and manage tickets efficiently. The AI can identify patterns in the data, helping the team prioritize tickets and allocate resources effectively.
Furthermore, Bristle Magic uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across multiple channels, providing a consistent and efficient support experience for their customers.
Overall, Deskhero's advanced AI capabilities have enabled Bristle Magic to improve their customer support operations significantly, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It analyzes this data to understand the context and provide the most relevant response.
How does Deskhero's AI enhance search results?
When a customer uses the search bar, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources. This ensures that the search results are accurate and helpful.
Can Deskhero's AI be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its platform with your existing systems. This enables you to leverage Deskhero's AI capabilities across multiple channels.
* This article provides an example of how a fictive company in the Broom, brush and mop making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
