SweepStar has an extensive range of products, each with its unique features and usage instructions. They use Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows them to quickly create comprehensive and informative articles that help customers understand their products better.
The company also uses Deskhero's AI to manage their knowledge base effectively. The AI uses OpenAI Embeddings to categorize articles based on their content, making it easier for customers to find the information they need.
Additionally, SweepStar uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes their website for new or updated information and automatically updates the corresponding articles in the knowledge base.
SweepStar also leverages Deskhero's user groups feature to provide personalized support. The AI identifies patterns in customer queries and groups users based on their needs. This allows the support team to provide targeted assistance, improving the overall customer experience.
By leveraging Deskhero's advanced AI capabilities, SweepStar has been able to enhance their customer self-service experience significantly, reducing the load on their support team and improving customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. It analyzes the content of these files and creates comprehensive and informative articles.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to categorize knowledge base articles based on their content. This makes it easier for customers to find the information they need.
Can Deskhero's AI update the knowledge base automatically?
Yes, Deskhero's AI can scrape your website for new or updated information and automatically update the corresponding articles in the knowledge base.
* This article provides an example of how a fictive company in the Broom, brush and mop making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
