BudgetBuddy receives a large volume of customer queries daily. Managing these interactions efficiently was a challenge until they started using Deskhero.
Deskhero's advanced AI capabilities allow BudgetBuddy to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enables the AI to generate suggested replies, significantly reducing the time spent on each ticket and improving customer interaction.
BudgetBuddy also uses the AI-enhanced comprehensive search bar to quickly find solutions to common problems. This feature uses OpenAI Embeddings to provide more accurate and relevant search results, further improving response times and customer satisfaction.
The structured data lists and kanban board features of Deskhero help BudgetBuddy to organize their tasks and tickets more effectively. The custom fields feature allows them to add specific details to their tickets, providing more personalized support.
By leveraging Deskhero's AI capabilities, BudgetBuddy has significantly improved their customer interaction, resulting in higher customer satisfaction and more efficient support.
How does Deskhero's AI capabilities improve customer interaction?
Deskhero's AI capabilities use OpenAI Embeddings from various resources to generate suggested replies, reducing the time spent on each ticket and improving customer interaction.
Can Deskhero help in organizing tasks and tickets?
Yes, Deskhero's structured data lists and kanban board features can help companies organize their tasks and tickets more effectively.
Does Deskhero offer personalized support for different customer issues?
Yes, Deskhero's custom fields feature allows companies to add specific details to their tickets, providing more personalized support.
* This article provides an example of how a fictive company in the Budget Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
