BudgetMaster receives numerous queries daily from clients seeking help with their budget management software. The company uses Deskhero's ticket management feature to organize these queries efficiently. However, the volume of tickets often overwhelms the support team.
With Deskhero's advanced AI capabilities, BudgetMaster can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the AI to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
Additionally, BudgetMaster uses the AI-enhanced comprehensive search bar to quickly find solutions to common problems. This feature uses the same OpenAI Embeddings to provide more accurate and relevant search results, further improving response times.
The custom email domains feature allows BudgetMaster to maintain brand consistency in their communications. Meanwhile, the user groups feature helps the company to categorize their clients for more personalized support.
Overall, Deskhero's AI capabilities have significantly improved BudgetMaster's customer support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results. This reduces the time spent on each ticket, improving response times.
Can Deskhero maintain brand consistency in customer support communications?
Yes, Deskhero's custom email domains feature allows companies to maintain brand consistency in their communications.
Does Deskhero offer personalized support for different client categories?
Yes, Deskhero's user groups feature allows companies to categorize their clients for more personalized support.
* This article provides an example of how a fictive company in the Budget Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
