SpendWise has a vast array of resources that can be used to help customers understand their software better. However, organizing these resources into a searchable knowledge base was a challenge.
With Deskhero, SpendWise can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. The AI capabilities of Deskhero use OpenAI Embeddings to find relevant content from these sources and create comprehensive articles.
The AI-enhanced comprehensive search bar allows customers to find the information they need quickly and accurately. This feature uses OpenAI Embeddings to provide more relevant search results, reducing the need for direct customer support.
SpendWise also uses Deskhero's custom fields feature to add specific details to their tickets and user groups. This allows them to provide more personalized support and manage their customer interactions more effectively.
By leveraging Deskhero's AI capabilities, SpendWise has built a comprehensive, searchable knowledge base that improves customer self-service and reduces the load on their support team.
How does Deskhero help in creating a knowledge base?
Deskhero can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from your website. Its AI capabilities use OpenAI Embeddings to find relevant content and create comprehensive articles.
Can Deskhero provide personalized support for different customer groups?
Yes, Deskhero's user groups feature allows companies to categorize their customers for more personalized support.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced comprehensive search bar uses OpenAI Embeddings to provide more accurate and relevant search results, reducing the need for direct customer support.
* This article provides an example of how a fictive company in the Budget Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
