FinishLine Construction receives a high volume of customer queries related to project status, material specifications, and post-completion services. By leveraging Deskhero's AI capabilities, they are able to quickly and accurately respond to these queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information from the vast amount of data available. This has reduced the time taken to resolve customer queries and has improved customer satisfaction.
Deskhero's AI also helps in managing tickets more efficiently. It categorizes and prioritizes tickets based on the content of the query, ensuring that critical issues are addressed promptly. This has resulted in a significant reduction in response times and an increase in the resolution rate.
FinishLine Construction also uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website. This ensures that the AI has the most current and accurate information to use when generating suggested replies.
With the help of Deskhero's REST API, FinishLine Construction has been able to integrate the platform with their existing systems. This has further streamlined their customer support process and has made it easier for them to manage their customer interactions.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then uses this understanding to generate a suggested reply.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on the content of the query. This ensures that critical issues are addressed promptly.
What is the benefit of integrating Deskhero with existing systems?
Integrating Deskhero with existing systems can streamline the customer support process and make it easier to manage customer interactions.
* This article provides an example of how a fictive company in the Building completion and finishing activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
