BuildRight Solutions has a vast amount of information in the form of policies, manuals, and presentations. They use Deskhero's AI capabilities to generate knowledge base articles from these files. This has made it easier for them to keep their knowledge base updated and has improved the accuracy of the information provided to customers.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information from the knowledge base. This has reduced the time taken to resolve customer queries and has improved customer satisfaction.
BuildRight Solutions also uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website. This ensures that the AI has the most current and accurate information to use when generating suggested replies.
Deskhero's AI also helps in managing tickets more efficiently. It categorizes and prioritizes tickets based on the content of the query, ensuring that critical issues are addressed promptly. This has resulted in a significant reduction in response times and an increase in the resolution rate.
With the help of Deskhero's REST API, BuildRight Solutions has been able to integrate the platform with their existing systems. This has further streamlined their customer support process and has made it easier for them to manage their customer interactions.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to generate knowledge base articles. This makes it easier to keep the knowledge base updated and improves the accuracy of the information provided to customers.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on the content of the query. This ensures that critical issues are addressed promptly.
What is the benefit of integrating Deskhero with existing systems?
Integrating Deskhero with existing systems can streamline the customer support process and make it easier to manage customer interactions.
* This article provides an example of how a fictive company in the Building completion and finishing activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
