BIMTech Solutions receives numerous customer queries daily, ranging from technical issues to general inquiries about their software. The company uses Deskhero's ticket management system to organize these queries, ensuring that no customer issue goes unresolved.
Deskhero's advanced AI capabilities have been instrumental in improving BIMTech's customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar, powered by AI, has also been beneficial for BIMTech. It allows the customer support team to quickly find relevant information from the vast amount of data available, enhancing their ability to resolve customer issues promptly.
The custom fields feature of Deskhero has allowed BIMTech to tailor the platform to their specific needs. They have created custom fields for different types of BIM software issues, making it easier to categorize and track customer queries.
Finally, BIMTech uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for customer queries. This content is then used to generate suggested replies, reducing the time taken to respond to customers. The AI also enhances the search function, allowing customer support teams to find relevant information faster.
Can Deskhero be customized to fit specific needs?
Yes, Deskhero offers features like custom fields and custom email domains that allow you to tailor the platform to your specific needs.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Building Information Modeling (BIM) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
