Construct3D's complex 3D BIM technology often leads to intricate customer queries. To manage these effectively, Construct3D uses Deskhero's structured data lists and user groups features to organize their helpdesk services.
Deskhero's AI capabilities play a crucial role in handling customer queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI generates suggested replies, enabling Construct3D's helpdesk team to respond to queries faster and more accurately.
The AI also enhances Deskhero's search function, making it easier for the helpdesk team to find relevant information from the extensive data available. This has significantly reduced the time taken to resolve customer issues.
Construct3D also uses Deskhero's website scraping feature to gather information from their own website and other relevant sites. This information is used by the AI to improve the quality of suggested replies and search results.
Finally, Construct3D uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth workflow for their helpdesk team.
How does Deskhero's AI improve the quality of helpdesk responses?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This not only speeds up the response time but also improves the accuracy of the responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to gather information from your own website and other relevant sites. This information is used by the AI to improve the quality of suggested replies and search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Building Information Modeling (BIM) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
