With a large customer base, ArchitectPro receives a high volume of customer queries daily. To manage these effectively, ArchitectPro uses Deskhero's kanban board and ticket management system.
Deskhero's AI capabilities are key to handling these customer queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has greatly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
The AI also enhances the search function of Deskhero, allowing ArchitectPro's customer support team to quickly find relevant information from the vast amount of data available. This has significantly improved the team's ability to resolve customer issues promptly.
ArchitectPro also uses Deskhero's custom email domains feature to create a professional and consistent image in their customer interactions. This has enhanced their brand image and customer trust.
Lastly, ArchitectPro uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI improve the speed and accuracy of customer support responses?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This not only speeds up the response time but also improves the accuracy of the responses.
Can Deskhero be customized to fit specific needs?
Yes, Deskhero offers features like custom fields and custom email domains that allow you to tailor the platform to your specific needs.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Building Information Modeling (BIM) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
