MetroFix Services has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. The company uses Deskhero's AI capabilities to maintain and update this knowledge base. The AI leverages OpenAI Embeddings from the knowledge base articles and other sources to find relevant content, which is then used to generate suggested replies and enhance search results.
The AI also helps in keeping the knowledge base up-to-date. It can identify gaps in the knowledge base by analyzing the tickets and suggest new articles or updates to existing ones. This feature ensures that the knowledge base remains relevant and useful.
Deskhero's REST API is another feature that MetroFix Services finds beneficial. The company uses the API to integrate Deskhero with its other systems, creating a seamless customer support process. The API also allows the AI to access data from these systems, further enhancing its capabilities.
Furthermore, MetroFix Services uses Deskhero's kanban board feature to track the progress of tickets. The AI can predict the time required to resolve a ticket based on the data from the kanban board, helping the company to manage its resources effectively.
Overall, Deskhero's advanced AI capabilities have significantly improved MetroFix Services' customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other sources to find relevant content. It can also identify gaps in the knowledge base by analyzing the tickets and suggest new articles or updates to existing ones.
How does MetroFix Services use Deskhero's REST API?
MetroFix Services uses Deskhero's REST API to integrate Deskhero with its other systems, creating a seamless customer support process. The API also allows the AI to access data from these systems, further enhancing its capabilities.
How does Deskhero's kanban board feature benefit MetroFix Services?
MetroFix Services uses Deskhero's kanban board feature to track the progress of tickets. The AI can predict the time required to resolve a ticket based on the data from the kanban board, helping the company to manage its resources effectively.
* This article provides an example of how a fictive company in the Building Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
