SkyHigh Maintenance receives hundreds of customer queries daily, ranging from service requests to billing inquiries. Deskhero's AI capabilities allow the company to handle these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The AI also enhances the search results within the platform. When a customer support representative searches for a specific issue, the AI uses the embeddings to provide the most relevant results. This feature helps the representatives to handle customer queries more effectively, improving customer satisfaction.
Deskhero's website scraping feature is another tool that SkyHigh Maintenance finds invaluable. The company's website contains a wealth of information about its services. The AI can scrape this data and use it to enhance the knowledge base and improve the accuracy of suggested replies.
Furthermore, SkyHigh Maintenance uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate teams. This structured approach to ticket management improves the overall efficiency of the customer support process.
Overall, Deskhero's advanced AI capabilities have transformed SkyHigh Maintenance's customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is used to generate suggested replies and enhance search results, thereby improving the efficiency of ticket management.
How does Deskhero's website scraping feature benefit SkyHigh Maintenance?
Deskhero's website scraping feature allows SkyHigh Maintenance to enhance its knowledge base with data from its website. This data improves the accuracy of suggested replies and search results.
How does SkyHigh Maintenance use Deskhero's custom fields and user groups features?
SkyHigh Maintenance uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate teams. This structured approach improves the overall efficiency of the customer support process.
* This article provides an example of how a fictive company in the Building Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
