UrbanShield Services receives a large number of customer queries daily. The company uses Deskhero's AI capabilities to handle these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
The AI also enhances the search results within the platform. When a customer support representative searches for a specific issue, the AI uses the embeddings to provide the most relevant results. This feature helps the representatives to handle customer queries more effectively, leading to improved customer satisfaction.
Deskhero's custom email domains feature is another tool that UrbanShield Services finds invaluable. The company uses this feature to create a professional and consistent image in its communication with customers. The AI can analyze the emails received on these domains and use the data to enhance its capabilities.
Furthermore, UrbanShield Services uses Deskhero's user groups feature to categorize tickets based on their nature and assign them to the appropriate teams. This structured approach to ticket management improves the overall efficiency of the customer support process and leads to improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved UrbanShield Services' customer support process, leading to higher customer satisfaction.
How does Deskhero's AI improve the efficiency of UrbanShield Services' customer support process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is used to generate suggested replies and enhance search results, thereby improving the efficiency of the customer support process.
How does UrbanShield Services use Deskhero's custom email domains feature?
UrbanShield Services uses Deskhero's custom email domains feature to create a professional and consistent image in its communication with customers. The AI can analyze the emails received on these domains and use the data to enhance its capabilities.
How does Deskhero's user groups feature benefit UrbanShield Services?
UrbanShield Services uses Deskhero's user groups feature to categorize tickets based on their nature and assign them to the appropriate teams. This structured approach improves the overall efficiency of the customer support process and leads to improved customer satisfaction.
* This article provides an example of how a fictive company in the Building Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
