BuildMaster Supplies receives numerous customer inquiries daily regarding product specifications, availability, and usage. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI's ability to analyze structured data lists, custom fields, and user groups allows it to understand the context of each inquiry and provide relevant responses. This has significantly reduced the time taken to resolve customer queries and improved the overall customer experience.
Deskhero's AI also enhances the search results on the company's knowledge base. It uses the same embeddings to understand the content of the knowledge base articles and provide more relevant search results. This has made it easier for customers to find the information they need without contacting customer support.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier to manage customer support across multiple channels.
With Deskhero, BuildMaster Supplies has been able to handle a higher volume of customer inquiries without increasing their support staff. The platform has also helped them improve their customer service quality, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer inquiries and generate suggested replies. This reduces the time taken to draft responses and resolve customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the content of the knowledge base articles and provide more relevant search results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This can streamline operations and make it easier to manage customer support across multiple channels.
* This article provides an example of how a fictive company in the Building Material and Supplies Dealers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
