BrickLayer Essentials handles a multitude of customer queries daily, ranging from product details to technical assistance. To manage these effectively, the company employs Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing response times.
By analyzing structured data lists, custom fields, and user groups, the AI is able to comprehend the context of each query and provide relevant responses. This not only improves the quality of customer service but also increases the efficiency of the support team.
Deskhero's AI also enhances the functionality of the company's knowledge base. By understanding the content of the articles, it provides more relevant search results, making it easier for customers to find the information they need without contacting the support team.
Additionally, BrickLayer Essentials uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has streamlined their operations and made it easier to manage customer support across multiple channels.
With Deskhero, BrickLayer Essentials has been able to handle a higher volume of customer inquiries without increasing their support staff. The platform has also helped them improve their customer service quality, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI reduce response times?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer inquiries and generate suggested replies. This reduces the time taken to draft responses and resolve customer queries.
How does Deskhero's AI improve the functionality of the knowledge base?
The AI uses OpenAI Embeddings to understand the content of the knowledge base articles and provide more relevant search results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This can streamline operations and make it easier to manage customer support across multiple channels.
* This article provides an example of how a fictive company in the Building Material and Supplies Dealers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
