BrickMaster Distributors receives a high volume of customer inquiries daily, ranging from product availability to delivery schedules. To manage these effectively, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest possible responses, significantly reducing the time spent on each ticket.
Deskhero's AI also enhances the search functionality of BrickMaster's knowledge base. By leveraging OpenAI embeddings, the platform provides more accurate and relevant search results, making it easier for both customers and support staff to find the information they need.
BrickMaster uses the custom fields feature to categorize their products and inquiries. This structured data is then used by Deskhero's AI to further refine the suggested responses and search results, providing even more personalized and relevant information.
The company also takes advantage of Deskhero's website scraping feature. It scrapes data from their own site and other relevant sources, which is then used to update the knowledge base and provide more comprehensive information to customers.
Finally, BrickMaster uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and further enhancing the efficiency of their customer support services.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest possible responses to new tickets. This reduces the time spent on each ticket and improves the accuracy of responses.
How does Deskhero's AI enhance the search functionality?
By leveraging OpenAI embeddings, Deskhero's AI provides more accurate and relevant search results, making it easier to find the required information.
How does BrickMaster use Deskhero's website scraping feature?
BrickMaster uses this feature to scrape data from their own site and other relevant sources. This data is then used to update the knowledge base and provide more comprehensive information to customers.
* This article provides an example of how a fictive company in the Building material distributors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
