SteelPro Suppliers deals with a large number of customer inquiries every day, from product specifications to delivery details. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest potential responses, greatly reducing the time spent on each ticket.
The AI in Deskhero also enhances the search functionality of SteelPro's knowledge base. By using OpenAI embeddings, the platform delivers more precise and relevant search results, making it easier for customers and support staff to locate the necessary information.
SteelPro uses the custom fields feature to classify their products and inquiries. This structured data is then utilized by Deskhero's AI to further refine the suggested responses and search results, offering even more tailored and relevant information.
The company also utilizes Deskhero's website scraping feature. It scrapes data from their own website and other relevant sources, which is then used to update the knowledge base and provide more detailed information to customers.
Lastly, SteelPro uses Deskhero's REST API to integrate the platform with their existing systems, ensuring smooth data flow and further enhancing the efficiency of their customer support services.
How does Deskhero's AI improve the ticket management process at SteelPro?
Deskhero's AI analyzes past tickets and knowledge base articles to suggest potential responses to new tickets. This greatly reduces the time spent on each ticket and improves the accuracy of responses.
How does Deskhero's AI enhance the search functionality at SteelPro?
By using OpenAI embeddings, Deskhero's AI delivers more precise and relevant search results, making it easier for customers and support staff to locate the necessary information.
How does SteelPro use Deskhero's website scraping feature?
SteelPro uses this feature to scrape data from their own website and other relevant sources. This data is then used to update the knowledge base and provide more detailed information to customers.
* This article provides an example of how a fictive company in the Building material distributors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
