Brickstone Builders receives a high volume of customer inquiries daily, ranging from product information requests to complex technical queries. They use Deskhero's ticket management system to organize these inquiries and ensure timely responses. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent by customer support agents on each ticket.
The company also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and technical specifications. This data is then used by the AI to enhance search results and provide more accurate suggestions.
Furthermore, Brickstone Builders uses Deskhero's custom fields and user groups features to categorize their customers and tailor their support services accordingly. This personalized approach, powered by AI, has led to increased customer satisfaction and loyalty.
Finally, the company uses the REST API to integrate Deskhero with their existing CRM and ERP systems, creating a unified platform for all customer interactions. This seamless integration, combined with the AI capabilities of Deskhero, has resulted in a significant improvement in their overall customer support efficiency.
With Deskhero, Brickstone Builders has been able to transform their customer support operations, leveraging AI to provide faster, more accurate responses, and deliver a superior customer experience.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with other software?
Yes, Deskhero provides a REST API that allows it to integrate with other software systems, such as CRM and ERP systems.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results, providing more accurate and relevant results based on the data from previous tickets, knowledge base articles, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Building material and garden equipment and supplies dealers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
