StoneEdge Landscaping receives numerous customer inquiries daily, from product queries to landscaping advice. They use Deskhero's ticket management system to manage these inquiries, with the AI capabilities of Deskhero suggesting replies based on previous tickets and knowledge base articles. This has greatly reduced the time spent by support agents on each ticket.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest landscaping trends and product information. The AI uses this data to enhance search results and provide more accurate suggestions, improving the overall customer experience.
StoneEdge Landscaping uses Deskhero's custom fields and user groups features to segment their customers and provide personalized support. This AI-powered personalization has led to increased customer satisfaction and repeat business.
Additionally, the company uses the REST API to integrate Deskhero with their existing project management and inventory systems, creating a unified platform for all customer interactions. This integration, coupled with the AI capabilities of Deskhero, has improved their support service efficiency.
With Deskhero, StoneEdge Landscaping has been able to enhance their support services, using AI to provide faster, more accurate responses, and deliver a personalized customer experience.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with other software?
Yes, Deskhero provides a REST API that allows it to integrate with other software systems, such as project management and inventory systems.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results, providing more accurate and relevant results based on the data from previous tickets, knowledge base articles, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Building material and garden equipment and supplies dealers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
