BuildRight Solutions receives a large number of customer queries daily, ranging from appointment scheduling to complex technical issues. They use Deskhero's ticket management system to organize these queries, ensuring no customer request is overlooked. The AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, suggesting relevant replies from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI also enhances the search functionality of the platform. When BuildRight's support agents need to find specific information, they can use the comprehensive search bar. The AI uses OpenAI Embeddings to provide the most relevant results, saving time and improving the efficiency of the support team.
BuildRight also leverages Deskhero's ability to generate knowledge base articles from various file formats. They upload their policies, manuals, and presentations, which are then converted into searchable articles. This feature, combined with the AI's ability to suggest relevant content, significantly reduces the time spent on research by the support team.
Deskhero's REST API allows BuildRight to integrate the platform with their existing systems, creating a unified customer support solution. The AI capabilities of Deskhero ensure that the information flow between these systems is efficient and relevant.
Overall, Deskhero's advanced AI capabilities have transformed BuildRight's customer support process, making it more efficient and effective. The AI not only saves time but also improves the quality of support provided to customers.
How does Deskhero's AI enhance the ticket management process?
The AI analyzes the content of the tickets using OpenAI Embeddings and suggests relevant replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does the AI improve the search functionality?
When a search is performed, the AI uses OpenAI Embeddings to provide the most relevant results, saving time and improving efficiency.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, creating a unified customer support solution.
* This article provides an example of how a fictive company in the Building Remodeling and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
