CargoMovers Inc. handles a large volume of customer queries daily. They use Deskhero's user groups feature to assign tickets to the appropriate support teams based on the nature of the query. The AI capabilities of Deskhero then analyze previous tickets and suggest replies, enabling the support teams to respond quickly and accurately.
The company uses the custom email domains feature to maintain a professional image in their communication with customers. The AI capabilities of Deskhero ensure that the responses are not only prompt but also accurate and relevant by analyzing the company's knowledge base and previous tickets.
CargoMovers Inc. has an extensive knowledge base consisting of various documents like policies, manuals, and presentations. Deskhero's AI capabilities use OpenAI Embeddings to scan through this data and provide relevant content when responding to customer queries.
The company also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest industry information. This ensures that the support teams are always equipped with the most recent and accurate information.
Finally, the comprehensive search bar feature of Deskhero enables the support teams to quickly find the information they need. The AI capabilities enhance the search results by providing the most relevant content based on the analysis of previous tickets and the knowledge base.
How does Deskhero's AI capabilities help in assigning tickets to the appropriate support teams?
Deskhero's AI capabilities analyze the nature of the query in a ticket and suggest the appropriate support team based on previous tickets. This helps in assigning tickets to the right teams and ensuring quick and accurate responses.
How does Deskhero maintain the accuracy of the information in the responses?
Deskhero uses OpenAI Embeddings to scan through the company's knowledge base and provide relevant content when responding to customer queries. It also keeps the knowledge base updated with the latest industry information using its website scraping feature. These ensure the accuracy of the information in the responses.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities analyze previous tickets and the knowledge base to provide the most relevant content when a search is made using the comprehensive search bar. This enhances the search results and helps in finding the required information quickly.
* This article provides an example of how a fictive company in the Bulk cargo shipping services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
