BulkFuel Express deals with a large number of customer queries daily. Deskhero's ticket management system and AI capabilities enable BulkFuel Express to efficiently categorize, prioritize, and respond to these tickets. The AI uses OpenAI embeddings from previous tickets to suggest replies, significantly reducing response times.
Deskhero's AI also helps BulkFuel Express maintain an updated and comprehensive knowledge base. The AI generates articles from uploaded files like policies, manuals, and presentations, eliminating the need for manual updates.
BulkFuel Express uses Deskhero's website scraping feature in combination with the AI's content generation capabilities to provide real-time updates and information to their customers. This has resulted in increased customer engagement and satisfaction.
The AI-powered comprehensive search bar has been instrumental in helping BulkFuel Express's support team quickly find relevant information. The AI uses embeddings from the knowledge base, tickets, and scraped website data to enhance search results.
BulkFuel Express has integrated Deskhero's REST API with their existing systems, enabling them to leverage the benefits of Deskhero's advanced AI capabilities across their entire operation.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest replies, enabling efficient categorization, prioritization, and response to tickets, thereby reducing response times.
How does Deskhero's AI assist in maintaining an updated knowledge base?
Deskhero's AI generates articles from uploaded files like policies, manuals, and presentations, eliminating the need for manual updates and ensuring an updated and comprehensive knowledge base.
How does Deskhero's AI enhance the search function?
The AI uses embeddings from the knowledge base, tickets, and scraped website data to enhance search results, helping the support team quickly find relevant information.
* This article provides an example of how a fictive company in the Bulk Fuel Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
