FuelFlow receives a high volume of customer inquiries daily, ranging from order status to technical issues. Deskhero's ticket management system and AI capabilities allow FuelFlow to categorize, prioritize, and respond to these tickets efficiently. The AI leverages OpenAI embeddings from previous tickets to suggest replies, drastically reducing the time spent on each ticket.
Deskhero's AI also enhances FuelFlow's knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This feature allows FuelFlow to maintain an up-to-date and comprehensive knowledge base without the need for manual updates.
FuelFlow also utilizes Deskhero's website scraping feature. This feature, combined with the AI's ability to generate relevant content, allows FuelFlow to provide real-time updates and information to their customers directly from their website.
The comprehensive search bar powered by AI has made it easier for FuelFlow's support team to find relevant information quickly. The AI uses embeddings from the knowledge base, tickets, and scraped website data to enhance search results.
Finally, FuelFlow uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the benefits of Deskhero's advanced AI capabilities across their entire operation.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest replies. This feature drastically reduces the time spent on each ticket, improving response time.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This feature allows for an up-to-date and comprehensive knowledge base without the need for manual updates.
How does Deskhero's AI enhance the search function?
The AI uses embeddings from the knowledge base, tickets, and scraped website data to enhance search results. This makes it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Bulk Fuel Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
