PetroDeliver receives numerous customer queries daily, which are efficiently managed using Deskhero's ticketing system. The AI capabilities of Deskhero categorize and prioritize these tickets, suggesting replies based on OpenAI embeddings from previous tickets, which has led to a significant reduction in response times.
Deskhero's AI also assists PetroDeliver in maintaining an updated and comprehensive knowledge base. The AI generates articles from uploaded files such as policies, manuals, and presentations, eliminating the need for manual updates and ensuring customers always have access to the latest information.
PetroDeliver uses Deskhero's website scraping feature in conjunction with the AI's content generation capabilities to provide real-time updates and information to their customers. This has greatly improved customer engagement and satisfaction.
The AI-powered comprehensive search bar has been instrumental in helping PetroDeliver's support team quickly find relevant information. The AI uses embeddings from the knowledge base, tickets, and scraped website data to provide enhanced search results.
PetroDeliver has integrated Deskhero's REST API with their existing systems, allowing them to reap the benefits of Deskhero's advanced AI capabilities across their entire operation.
How does Deskhero's AI improve ticket management?
Deskhero's AI categorizes and prioritizes tickets, suggesting replies based on OpenAI embeddings from previous tickets. This leads to a significant reduction in response times.
How does Deskhero's AI assist in maintaining an updated knowledge base?
Deskhero's AI generates articles from uploaded files such as policies, manuals, and presentations, eliminating the need for manual updates and ensuring customers always have access to the latest information.
How does Deskhero's AI enhance the search function?
The AI uses embeddings from the knowledge base, tickets, and scraped website data to provide enhanced search results. This helps the support team quickly find relevant information.
* This article provides an example of how a fictive company in the Bulk Fuel Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
