CrystalSugar Co. has an extensive knowledge base consisting of articles, policies, manuals, and presentations. Managing this vast amount of information was a challenge until they started using Deskhero. The platform's AI capabilities have made it easier to organize and retrieve information from the knowledge base.
The AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to understand the context and relevance of each document. This allows CrystalSugar Co. to quickly find the information they need to resolve customer queries.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has been particularly useful for CrystalSugar Co. as it allows them to easily update their knowledge base with new information.
By using Deskhero's AI, CrystalSugar Co. has been able to reduce the time spent on searching for information and increase the efficiency of their customer support team. This has resulted in improved customer satisfaction and reduced response times.
With Deskhero's advanced AI capabilities, CrystalSugar Co. has transformed their knowledge base management, making it a powerful tool for their customer support services.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of each document in the knowledge base. This makes it easier to organize and retrieve information, improving the efficiency of the customer support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows companies to easily update their knowledge base with new information.
How has Deskhero's AI improved CrystalSugar Co.'s customer support services?
By reducing the time spent on searching for information and increasing the efficiency of the customer support team, Deskhero's AI has improved customer satisfaction and reduced response times for CrystalSugar Co.
* This article provides an example of how a fictive company in the Bulk Sugar Suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
