QuickBusBooking receives a high volume of customer support tickets daily. The company uses Deskhero's ticket management system to handle these tickets efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
The custom fields feature allows QuickBusBooking to categorize tickets based on the type of query, making it easier for the support team to prioritize and handle them. The AI further enhances this by predicting the category of new tickets based on past data.
QuickBusBooking also uses Deskhero's kanban board to visualize their ticket workflow. The AI capabilities of the platform help to automatically move tickets through the workflow based on their status, saving the team time and effort.
The company also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their entire customer support ecosystem.
Overall, Deskhero's advanced AI capabilities have enabled QuickBusBooking to manage their customer support tickets more efficiently, leading to faster resolution times and increased customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies to new tickets.
How does the AI help manage the ticket workflow?
The AI capabilities of Deskhero help to automatically move tickets through the workflow based on their status, saving the team time and effort.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Bus ticket agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
