BusTicketMaster receives hundreds of customer queries daily ranging from ticket booking issues to refund requests. The company uses Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
The custom fields feature allows BusTicketMaster to categorize tickets based on the type of query, making it easier for the support team to prioritize and handle them. The AI further enhances this by predicting the category of new tickets based on past data.
Deskhero's AI also enhances the search functionality. When customers search for information on the BusTicketMaster website, the AI uses OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to provide relevant results. This has led to a significant reduction in the number of support tickets raised, as customers can find the information they need more easily.
BusTicketMaster also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their entire customer support ecosystem.
Overall, Deskhero's advanced AI capabilities have enabled BusTicketMaster to provide faster and more efficient customer support, leading to increased customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other uploaded files to generate suggested replies to new tickets.
How does the AI enhance the search functionality?
The AI uses OpenAI embeddings from various sources to provide relevant results when customers search for information on the website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Bus ticket agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
