EasyBusTickets has a comprehensive knowledge base that includes information about ticket booking, refunds, bus schedules, and more. The company uses Deskhero to manage this knowledge base, with the AI capabilities of the platform automating much of the content generation process.
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. EasyBusTickets uses this feature to quickly create articles from their existing documents, saving their team a significant amount of time.
The AI also enhances the search functionality of the knowledge base. When customers search for information, the AI uses OpenAI embeddings from the knowledge base articles and other sources to provide relevant results. This has led to a significant reduction in the number of support tickets raised, as customers can find the information they need more easily.
EasyBusTickets also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from their website and use it to update the knowledge base articles automatically.
Overall, Deskhero's advanced AI capabilities have enabled EasyBusTickets to manage their knowledge base more efficiently, leading to improved customer support and reduced workload for their team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automates the content generation process and saves time.
How does the AI enhance the search functionality of the knowledge base?
The AI uses OpenAI embeddings from the knowledge base articles and other sources to provide relevant results when customers search for information.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to scrape data from the company's website and update the knowledge base articles automatically.
* This article provides an example of how a fictive company in the Bus ticket agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
