AdminPro Studies receives numerous inquiries daily from prospective students, current students, and alumni. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's ticket management system and kanban board have streamlined the process, ensuring no inquiry is overlooked.
The knowledge base feature of Deskhero has been instrumental for AdminPro Studies. The institution uploads their policies, manuals, and presentations, which are then converted into knowledge base articles. This has significantly reduced the time spent by support staff on answering common questions.
Deskhero's advanced AI capabilities have taken AdminPro Studies' customer support to a new level. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing response times.
The AI also enhances search results, making it easier for support staff to find relevant information. This has not only improved the efficiency of the support staff but also increased customer satisfaction as inquiries are resolved faster.
Overall, Deskhero has transformed AdminPro Studies' customer support services. The platform's AI capabilities have automated many tasks, allowing the support staff to focus on more complex issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
Can Deskhero convert uploaded files into knowledge base articles?
Yes, Deskhero can convert uploaded files like policies, manuals, and presentations into knowledge base articles. This makes it easy to create a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Business Administration Studies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
