BizMaster University receives a large volume of inquiries from students, faculty, and staff. Managing these inquiries was challenging until they implemented Deskhero. The platform's user groups and custom fields features have helped in categorizing and prioritizing the inquiries.
The university uses Deskhero's knowledge base feature to provide self-service options to the users. They upload their academic calendars, course outlines, and other resources, which are converted into knowledge base articles. This has reduced the workload on the helpdesk staff.
Deskhero's advanced AI capabilities have revolutionized BizMaster University's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time.
The AI also enhances search results, making it easier for the helpdesk staff to find the needed information. This has not only improved the efficiency of the helpdesk staff but also increased user satisfaction as their issues are resolved faster.
Overall, Deskhero has significantly improved BizMaster University's helpdesk services. The platform's AI capabilities have automated many tasks, allowing the helpdesk staff to focus on more complex issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
Can Deskhero convert uploaded files into knowledge base articles?
Yes, Deskhero can convert uploaded files like academic calendars, course outlines, and other resources into knowledge base articles. This makes it easy to create a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Business Administration Studies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
