ExecEd Institute receives a plethora of inquiries from executives, HR departments, and corporate partners. Managing these inquiries was a herculean task until they implemented Deskhero. The platform's structured data lists and custom email domains have helped in managing and organizing the inquiries.
The institute uses Deskhero's knowledge base feature to provide self-service options to the users. They upload their program brochures, schedules, and other resources, which are converted into knowledge base articles. This has reduced the workload on the customer support staff.
Deskhero's advanced AI capabilities have revolutionized ExecEd Institute's customer support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time.
The AI also enhances search results, making it easier for the customer support staff to find the needed information. This has not only improved the efficiency of the customer support staff but also increased user satisfaction as their issues are resolved faster.
Overall, Deskhero has significantly improved ExecEd Institute's customer support services. The platform's AI capabilities have automated many tasks, allowing the customer support staff to focus on more complex issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
Can Deskhero convert uploaded files into knowledge base articles?
Yes, Deskhero can convert uploaded files like program brochures, schedules, and other resources into knowledge base articles. This makes it easy to create a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Business Administration Studies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
