Strategix Consulting leverages Deskhero's AI capabilities to enhance their ticket management system. By using OpenAI embeddings from previous tickets, the system can generate suggested replies, speeding up response times and improving customer satisfaction.
The firm also utilizes the AI-powered comprehensive search bar to quickly find relevant content from their extensive knowledge base. This feature has reduced the time spent on searching for information and increased the productivity of the support team.
Deskhero's AI capabilities are further utilized in the creation of knowledge base articles. The system can generate articles from word, powerpoint, pdf files, and even scraped website data, reducing the manual effort required and ensuring the knowledge base is always up-to-date.
Strategix Consulting also benefits from the customizability of Deskhero. They use custom fields and user groups to tailor the platform to their specific needs, improving the overall workflow and efficiency of their support operations.
Overall, the integration of Deskhero and its advanced AI capabilities into Strategix Consulting's customer support services has led to significant improvements in efficiency, response times, and customer satisfaction.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI embeddings from previous tickets to generate suggested replies. This speeds up response times and improves the accuracy of responses.
How does the AI-powered search bar work?
The search bar uses AI to quickly find relevant content from the knowledge base, reducing the time spent on searching for information and increasing productivity.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This reduces the manual effort required to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Business and other management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
