Optima Management Services uses Deskhero's AI capabilities to enhance their ticket management process. By leveraging OpenAI embeddings from previous tickets, the system can suggest replies, accelerating response times and enhancing the quality of customer interactions.
The company also employs the AI-powered comprehensive search bar to swiftly locate relevant content from their vast knowledge base. This feature has minimized the time spent on information retrieval, thereby boosting the productivity of the support team.
Deskhero's AI capabilities are also utilized in the creation of knowledge base articles. The system generates articles from various sources such as word documents, powerpoint presentations, pdf files, and even scraped website data, reducing the need for manual input and ensuring the knowledge base remains current.
Optima Management Services takes advantage of the customizability of Deskhero by using custom fields and user groups to adapt the platform to their unique needs, enhancing the overall workflow and efficiency of their helpdesk operations.
In conclusion, the integration of Deskhero and its advanced AI capabilities into Optima Management Services' helpdesk operations has resulted in substantial improvements in efficiency, response times, and customer satisfaction.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest replies. This accelerates response times and enhances the quality of customer interactions.
How does the AI-powered search bar function?
The search bar uses AI to swiftly locate relevant content from the knowledge base, minimizing the time spent on information retrieval and boosting productivity.
How does Deskhero generate knowledge base articles?
Deskhero generates knowledge base articles from various sources such as word documents, powerpoint presentations, pdf files, and even scraped website data. This reduces the need for manual input and ensures the knowledge base remains current.
* This article provides an example of how a fictive company in the Business and other management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
