Global Business Network receives thousands of inquiries daily from businesses seeking advice on international trade regulations, networking events, and membership benefits. Managing these inquiries was a daunting task until they adopted Deskhero. The platform's ticket management and user groups features have made it easy to categorize and assign tickets to the right support teams.
With Deskhero's AI capabilities, the company has significantly reduced the time taken to respond to inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has greatly improved response times and consistency in the quality of responses.
The Knowledge Base feature has also been a game-changer for the company. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to create a comprehensive and easily accessible knowledge base. This has reduced the number of repetitive inquiries, as members can now find answers to common questions on the platform.
Deskhero's comprehensive search bar and REST API have also been instrumental in improving the company's services. The search bar, enhanced by AI, provides quick and accurate search results, while the REST API allows the company to integrate the platform with other systems for seamless operations.
Overall, Deskhero has transformed Global Business Network's customer support and helpdesk services, making them more efficient and effective.
How has Deskhero improved response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to respond to inquiries.
How does Deskhero help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to create a comprehensive and easily accessible knowledge base.
What is the role of the REST API in Deskhero?
The REST API allows for integration of Deskhero with other systems, enabling seamless operations.
* This article provides an example of how a fictive company in the Business Associations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
