Tech Innovators Alliance provides support to technology startups on a range of issues, including funding, patenting, and market research. Managing these inquiries was a challenge until they adopted Deskhero. The platform's features like user groups, custom email domains, and tickets management have made it easy to categorize and assign tickets to the right support teams.
The association has seen a major improvement in their services since they started using Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has greatly improved response times and consistency in the quality of responses.
Deskhero's AI has also been instrumental in enhancing the association's knowledge base. It can generate articles from Word, PowerPoint, and PDF files, making it easy to create a comprehensive and easily accessible knowledge base. This has reduced the number of repetitive inquiries, as members can now find answers to common questions on the platform.
Additionally, the association has benefited from Deskhero's comprehensive search bar and REST API. The search bar, powered by AI, provides quick and accurate search results, while the REST API allows for integration with other systems for seamless operations.
Overall, Deskhero has transformed Tech Innovators Alliance's customer support services, making them more efficient and effective.
How has Deskhero improved response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to respond to inquiries.
How does Deskhero help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to create a comprehensive and easily accessible knowledge base.
What is the role of the REST API in Deskhero?
The REST API allows for integration of Deskhero with other systems, enabling seamless operations.
* This article provides an example of how a fictive company in the Business Associations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
